Riyadh, Council of Cooperative Health Insurance has revealed that the customer service center received more than 35,025 calls during the month of June this year, of which 11,211 complaints, while 5,193 calls were to inquire about various health insurance procedures.
The official spokesman of the Council, Yasser Al-Marik, stated that the level of service provided to beneficiaries has reached a high rating of 99.63%, while the customers satisfaction rate is 94.65%, indicating that the growing number of complaints is a sign of the Council’s development in customer service system, as it shows the increased level of awareness related to insurance rights.
Al-Marik added that the Council has adapted significant updates in this regard through the automation of procedures and complaints in a way that contributes to raising the level of the health insurance market and keeping pace with the aspirations of the beneficiaries. He also said that the customer service center has started to provide its services to beneficiaries in three languages; Arabic, English and Urdu.
The spokesman of the Council called on beneficiaries to communicate through the electronic portal www.cchi.gov.sa, or through one of the following channels: customer care number 920001177, e-mail email@example.com, smart phone application, or through the Council official webpages on social media channels for all inquiries and receiving feedback, suggestions and complaints.
Source: Saudi Press Agency