Day: May 29, 2024

Mutual Benefit Group (MBG) Takes Home the Standard of Excellence Customer Award for the Integration of SPLICE Software with Duck Creek OnDemand Claims.

BOSTON, May 29, 2024 (GLOBE NEWSWIRE) — Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, chose Mutual Benefit Group (MBG) as a 2024 Standard of Excellence Customer Award winner at Formation ’24 in Dallas.

The Duck Creek Standard of Excellence Customer Awards recognize customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions and who have a vision to advance their business, while reimagining the future of insurance.

MBG earned the Standard of Excellence Customer Award for integrating the SPLICE Software texting solution and SPLICE NPS Survey Solution with Duck Creek OnDemand Claims.

MBG was looking to improve its claim process to be more personalized and proactive with its policyholders by keeping them informed at every point of the journey. MBG leveraged the Duck Creek and SPLICE partnership and integration to elevate the claims experience. This allowed MBG to utilize an innovative claims solution while ensuring their clients are kept well informed with the right data at the right time.

MBG was introduced to SPLICE at the Duck Creek Technologies 2022 Formation Conference in Orlando, Florida. SPLICE offers automated customer experience communication products – namely an innovative, automated texting solution. The goal of this project was to support MBG’s digital transformation by adopting this strategic communication program.

Today, MBG continually keeps their claims customers informed with text through thirteen different touchpoints of the claim. The Duck Creek platform was also configured to automatically document the claim file when the SPLICE notification is sent and logs any errors that may occur.

The versatility and support of both SPLICE and Duck Creek allowed MBG to fully integrate and automate messages while retaining the ability to manually trigger text messages as well. Having a compliant text message solution with personalization features and an out-of-the-box integration that could still be customized easily to work with MBG’s data and needs has saved time for MBG employees while keeping everything within Duck Creek without sacrificing MBG’s core values and protecting policyholders’ economic well-being, security, and existing relationships.

“Mutual Benefit Group (MBG) is a company that truly cares about the policyholder experience,” said Jenna Ha, VP Operations, MBG. “They have worked with SPLICE on ensuring policyholders are kept up-to-date with the right information and at the right time, and has implemented our Thrive survey application and program to constantly improve both internal and policyholder experiences. SPLICE is excited to continue working with MBG on further customer and employee experience initiatives.”

Duck Creek celebrates MBG’s incredible success in the P&C Insurance Industry.

About Duck Creek Technologies

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit www.duckcreek.com to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X.

About MBG

MBG is dedicated to creating an insurance experience that benefits you. We have been providing insurance coverage for automobiles, homes, and businesses since 1908; we work diligently each day to help build and protect your economic well-being and provide for your security. We are known for our strong relationships with policyholders and agents; for our responsive, friendly, knowledgeable staff; and for claims service that consistently garners a high level of satisfaction, notably 97.5% based on 2022 policyholder surveys.

Media Contacts:
Carley Bunch
carley.bunch@duckcreek.com

GlobeNewswire Distribution ID 9144641

Global Liver Institute Convenes Fruitful Meeting on the Sidelines of WHA77

Geneva, Switzerland, May 29, 2024 (GLOBE NEWSWIRE) — Global Liver Institute (GLI) convened esteemed global leaders for an event on the sidelines of the 77th World Health Assembly in Geneva, Switzerland, entitled “Together for Better Liver Health: Amplifying Best Practices Globally,” in partnership with the European Association for the Study of the Liver (EASL). Now in its second year, this exclusive gathering has quickly attracted health leaders from around the world to become a driving force for liver health policy initiatives.

To complement the event, GLI released Best Practices in Liver Health Policy: A Liver Health is Public Health Report, which evaluates successes that certain countries have had in liver health policy to give insight and promote effective policies worldwide. The report highlights persistent challenges that patients face globally and thoughtful, thorough policies that address these challenges. Drawing examples from Egypt, India, Ireland, Scotland, and Türkiye, it showcases measures such as utilizing primary care data to screen high-risk populations and integrating fatty liver disease into national programs targeting non-communicable diseases.
The more than 100 types of liver disease- driven by a variety of causes from genetic, to viral, to over-exposure to toxic substances – pose substantial challenges for global communities and the health systems that serve them:

• Liver disease causes 2 million deaths per year around the globe.
• An estimated 1.5 billion people in the world have chronic liver disease – an increase of 13% since the beginning of the millennium.
• About 70% of liver cancer is preventable – yet it still faces late diagnosis rates and poor prognosis.
• Even rare liver diseases appear to be rising in prevalence; in Germany, for instance, the prevalence of the rare disease primary sclerosing cholangitis has risen by around 30% in less than five years.

“We are so grateful to work with such an enduring partner, EASL, and the expert panelists featured, to showcase how addressing liver health aligns with achieving major global public health priorities,” shared Donna R. Cryer, JD, CEO of GLI. “We launched the Liver Health is Public Health Initiative in the UK in 2022 hoping to engage and inspire international leaders and health ministers to deploy the diverse and powerful array of public health tools available to them to the tasks of preventing, identifying, and treating the millions at-risk or living with liver diseases and today is a significant milestone.

In a remarkable display of multi-stakeholder partnership and progress built upon the success of the inaugural event, the event demonstrated the expansion and elevation of the collaboration. For a full list of speakers, including key government figures in health as well as the leaders of internationally renowned organizations, please view the program agenda.

“We are happy to co-host this event alongside GLI and look forward to seeing its reverberating global impact,” shared Aleksander Krag, MD, PhD, MBA; Secretary General, EASL. “It is critical that this event happens in Geneva, Switzerland, on the sidelines of the 77th World Health Assembly, while leaders from each member state work together to prepare next year’s health agenda.”

Attachment

• Together for Better Liver Health

Christine Maalouf
Global Liver Institute
cmaalouf@globalliver.org

GlobeNewswire Distribution ID 9145053