Mecca: The opening dialogue session of the evening program at the Umrah and Ziyarah Forum, organized by the Ministry of Hajj and Umrah in cooperation with the Pilgrim Experience Program, was held today. The session focused on the Kingdom's integrated model for serving pilgrims, emphasizing the alignment with Saudi Vision 2030 objectives.
According to Saudi Press Agency, the session, titled 'The Kingdom's Integrated Model for Serving Pilgrims in Light of Vision 2030,' highlighted the features of institutional integration between regulatory and operational entities. The discussion centered around their role in enhancing the experience of pilgrims and visitors and improving service quality.
The session further reviewed ongoing efforts to develop the Umrah and visitation system. It emphasized strengthening coordination among relevant entities and integrating their roles to deliver a comprehensive pilgrim experience. This development is based on operational efficiency, digital transformation, and service innovation, contributing to a more seamless and fulfilling experience for pilgrims.