Makkah:The Ministry of Municipalities and Housing underscored the significance of municipal services in enhancing the pilgrim experience at the Hajj Conference and Exhibition 2026. On the event's second day, the ministry presented its field operational model used in Makkah and the Holy Sites, which emphasizes site preparation, service oversight, and rapid response to reports and emergencies, ensuring a safe urban environment for pilgrims.
According to Saudi Press Agency, the ministry stressed the need for integrated planning, field execution, and continuous monitoring as critical components in managing municipal services during the Hajj season. This approach is essential for accommodating large crowds, ensuring the continuity and efficiency of services, and adapting to changing field conditions and needs.
The ministry's involvement in the conference reflects its dedication to leveraging operational experience and lessons learned from past Hajj seasons to improve municipal services. These initiatives align with the goals of Saudi Vision 2030 and the Pilgrim Experience Program, emphasizing the urban environment's role in providing a smoother and higher-quality Hajj experience.